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UserSupportUnit
(10 Nov 2020,
AlisonDownie
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The User Support Unit
The User Support Unit
Unit Guidelines
Service Disruptions
General Information
Projects
Useful/Quick links
Procurement
Documentation
Disaster Simulation
For Review / Out of Date
Unit Guidelines
SupportVisits
- Tally for Support Office Visits
SupportMeetings
- User Support Meetings
VisitorAccountMeeting
- Visitor Account Meeting
FrontLineRota
- Front Line Support Rota
COSupportDeskRota
- who is available and rota
FrontLineSupport
- Frontline and backup
FrontLineResponsibilities
- What we do and who does it
TechsAndCSOs
- Suggested responsibilities
RTBestPractice
- RT Best Practice
TwitterBestPractice
- Using infalerts
ContactingISPeople
- How to contact IS and other COs
ToDoList
- Our To Do List (not exhaustive)
EncryptionHowTo
- Encryption guidelines
SwitchToSelfManaged
- guidelines on how to switch a machine to being self-managed
ChaperonedServerRoomAccess
- guidelines on server room access
BayesSupport
- support for Bayes
StolenKit
- What to do when kit is reported as missing/stolen
Service Disruptions
ServiceDisruptionFeb18
- service disruptions - 3rd Feb 2018
NotifyUserDisruption
- guidelines for contacting users during service disruptions.
Forum14thApril2018
- Forum power-down
General Information
Office365Moves
- notes on moving to office365
Holidays and Absences
CurrentMDPMachines
- Current MDP machines
MachineLoans
- record of machines on loan and when to be reclaimed
PrinterSupplies
- Record of toner stocks, etc.
UpDownReports
- A record of what we find when chasing the nightly SNMP trap reports.
RecycleDisks
- Proposals for recycling disks
UniDeskTips
- UniDesk tips
LinksToWikiDice
- Links in computing.help to wiki.inf or dice.inf
FirewallHolesAndDetonator
- Checking Detonator Scans and Dealing with Firewall Requests
DetonatorUserReports
- record of Detonator reports sent to end-users
AdminAFSToDatastore
- admin areas (project 369)
Exam Dates
Sl76USUnitUpgrade
Sl78USUnitUpgrade
Projects
DiscussionForum
AnnualFirewallReview
FirewallReviewFinalReport
SupportATDecant
Sl7USUnitUpgrade
MakingBestUseofCentralStorage
ScanningRetentionofFinancialPaperwork
SeparateBackupStreamForMHRdata
DICEasaServiceonVRS
InvestigateImplicationsofUpgradingToWindows10
Windows10Upgrade
Win10FinalReport
MovingAdminStaffoffAFS
ReturnToATReport
MoveHTTPtoHTTPS
DesktopUbuntuUpgrades
UbuntuUpgrades
Useful/Quick links
mirror partitions
disk space info
AT room bookings
Procurement
ProcurementRequests
- How Procurement Requests should be made
OrderingItems
- How to order items
ReceivingItems
- How to receive items
AddingItemstoInventory
- Adding items to the inventory
Documentation
Support for Supporters in Informatics
-
Please put any new support procedural documentation here.
ii - the inventory system (tartarus) quick start guide
,
Tartarus manual
EditDocPages
- Guidelines for editing/adding pages to documentation site
FirewallHoleReview
- Firewall hole review procedure
ComputingHelpServerNotes
- notes on managing the user documentation server
ExamProcedures
Video Recording
Informatics Latex Classes
LatexSurvey2014
Setting up users and machines on hadoop
SynthSysServersMook
SynthSysServersGengy
SynthSysServersMascot
UniDeskQandA
ISSRT Retention Policy
Discussion Forum Setup
VirtualBoxWindows
InventoryWhoHasKit
- how to produce a list of kit allocated to a specific user
Updating the content of the Forum touchscreens
also see
Forum touchscreen content guide
and
Forum touchscreen content updater's guide
DICE webkiosk - Forum touchscreens
AppletonTowerAV
Disaster Simulation
ServiceDisruption
- User services
ServiceDisruptionReport
- US Unit Report
NotifyUsersNotes
- Updating Users during a Service Disruption - bullet points
DisasterSimulation
- Disaster Simulation Notes
Disaster2016Notes
- Disaster simulation 2016
For Review / Out of Date
ATDecantSchedule
- our plans for the next few weeks
PowerDownNov
- server details for power down on 6th November 2010
MachineReInstalls
- A table for recording machine problems requiring a re-install
SupportAssistantTasks
- Tasks for the support assistants to complete
Top Ten Tips
PrinterIssues
- Printer problems
StatisticsForRt
- New format
NFSToAFSGroupAreaMoveUserInfo
AvSetupNotes
- Notes on AV setup
UsKit11
InvQueryIssues
- Shows invquery oddities
Setting up Freenx
UserSupportUnitServerUpgrade
- SL6.4 upgrade progress
UserSupportUnitServerUpgradeSL66
- SL6.6 upgrade progress
Windows7Installs
- Record of machine upgrades.
FixDocPages
- Links/missing documentation that needs to be fixed.
StudentSurvey2012
UpgradeToSL65Progress
- SL6.5 upgrades -- All Done
ExamReportAug2014
- Aug 2014 exam resit report
DreamSpark
- Who can register ?
InternetSafety
- key points
--
JenniferOxley
- 10 Sep 2013
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Topic revision: r150 - 10 Nov 2020 - 15:05:33 -
AlisonDownie
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