UniDesk Q&A

  • How do I bump up the priority of a ticket ?
Priority is a combination of Impact and Urgency. Modify the values for these as required and Priority/Target Date should change. If you still don't agree with the target date, you can also edit it.

  • How do I pass the ticket back to the previous IS operator?
As you are unlikely to guess which Operator Group they belong to, just click on the blue > chevron at the right of Operator name, and select 'Find' in order to search for them by name.

  • How do I search for a ticket ?
You can look up a unidesk ticket from the URL bar with a keyword bookmark (or a 'search engine' in Chrome terminology) containing:

https://ed.unidesk.ac.uk/tas/secure/index.jsp?jspurl=/tas/secure/incident?action=lookup&lookup=naam&lookupValue=%s

-- AlisonDownie - 16 Apr 2013

Topic revision: r2 - 16 Apr 2013 - 10:38:38 - AlisonDownie
 
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