Discussion Items

AV Training

Carried over from last meeting: Alastair was asking for clarification on what we want to know. Nick, Mohammed, Adam and Carol to attend.

RT Best Practice

Alison asked that everyone read the RT Best Practice. We discussed a few points from the General Guidelines but then ran out of time.

Sharepoint training

Joanne is holding an in-house Sharepoint training for Portfolio/Finance staff on Tuesday 17th December RT#98807 as she is migrating data from admin.smb to Sharepoint. Would be good for several C(S)Os to go along. Can decide nearer the time who.

Exams

Mock exams start next Wednesday 20th November. Gordon is on annual leave however Richard is kindly taking charge. Dates and Details are at: https://wiki.inf.ed.ac.uk/DICE/ExamDates

New Rota

On the new rota CSO is equivalent to Backup. Where possible the CSO can help out on the desk in the afternoons up until Christmas break. Everyone make use of the us-unit chatroom to ask any questions as things get lost in the cos one. It's also fine to phone for help.

Unidesk

Everyone to read and take Unidesk tickets they can deal with and resolve. Some may need converted into RT tickets. Each unit now has a group, however only inf-unit are aware and actively using, Alison to find out how to make the other COs aware, and some may require Unidesk training. On Monday mornings when going through the status of new RT tickets, Alison will also check Unidesk ones too.

-- JenniferOxley - 13 Nov 2019

Topic revision: r3 - 14 Nov 2019 - 14:38:19 - JenniferOxley
 
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