Support for Supporters in Informatics

This is an attempt to update the old supporters page and get all documentation in one place.

Support in Lockdown

• Support in Lockdown

Account Management

• Account Management
• Prometheus Account Management
• Account Deletion
• Editing Admin Principals
• PostgreSQL Accounts
• Slides and Notes on Accounts
• Roles FAQ
• What to do when a username changes in the database
• Guest Wireless Accounts -- should be done by admin staff
• Adding Visitor Accounts - should be done by admin staff. Gives info on Service selection
• Visitor Categories
• IS VRS FAQ
• IS Account Registration including Reseting Active Directory password
• Show a list of iFriend accounts
• Revoking access to machines
• Password Management
• Staff moving to Informatics from within University
• Check list for setting up new staff
• Quotas

AFS

• Moving Home Directories
• Removing Home Directories
• Creating Group Space
• Creating Secure Web (AFS) Space
• AFS Problems/Solutions

Backups and Restores

• Mirror Backups
• Self Managed Backups - Instructions for Users
• How to add self managed machines as TiBS clients
• Restores from TiBS

DICE

• How to install a DICE machine
• Decommissioning Machines
• Moving a machine to a different wire without reinstalling
• Accessing a server's idrac gui with firefox
• Using console to send a break
• Simple guide to using realcrypt on DICE
• Editing LCFG Headers using subversion (svn)
• How does the DICE bash start-up mechanism work?
• DIY Dice
• Set Evince as default pdf reader
• Cloned BIOS Settings
• Adding Packages
• Release Testing
• Reset Mate Panels
• Admin Notes for SSH Service including fail2ban
• How to delete lcfg profiles from the lcfg master
• CO/CSO Shared Utilities
• Switching to the root user on DICE machines (ksu)
• AT Lab Machine faults tracker

Exams and Submissions

• COs guide to submit
• UG4/MSc project submissions
• Lab exams
  • Exam Preparation Desktops
  • Lab exams Procedure
  • Backround to getpapers
  • Lab exams overview

Inventory

• Who has what
• Unallocated and junk machines, e.g. in storage in IF-2.09, or moved to B.03
• Documentation on the new Tartarus inventory system

MacOS

• Getting a Mac to use the DICE Infrastructure -- aimed at sysadmin not users.
• Using Eduroam on Mac OS X
• Installing IS Managed Mac

Mail

• Mail Management
• Mailing Lists
• Mailman Sibling Lists
• Unblocking mailman
• Sharing Mailboxes
• Staffmail and Office365
• Setting a Mail Alias
• Office 365 Mail and Calendars
• Setting up and sharing calendars in Office365
• Encryption Advice including Mail Encryption
• IS Mailing Lists
• Functional Accounts - shared Office365 accounts

Misc

• IS Help Home Page
• Old Supporters Page
• CO Holiday Page
• Computing Blog
• New kit pdf
• Creating group space on IS DataStore (e.g. new admin shares or for use with Eddie
• Discussion Forum
• DataSync
• DataSync Documentation
• Git, AFSgit and Gerrit
• OneDrive
• rfe editing and version control
• Student Peer-to-Peer Support

Media Hopper Replay

• IS Documentation

Panopto

• Simple instructions
• Fuller PPLS Instructions
• Accepting EULA agreement etc

Printing

• Blog article about Cloud Printing
• A comprehensive guide to printing in Informatics
• Printing from a Laptop
• A Guide to infcups
• Pause or Disable Printer
• Disable a user from using a certain printer
• Printer Web Interface
• Managing PCounter
• Setup Printers on MDP Machines
• Xerox MFDs
• Xerox MFD troubleshooting
• Enabling USB scanning/printing on MFD devices
• The list of Informatics printers is blank
• IS Printing
• Manage Printing

Purchasing

• Official Procurement Guidelines
• Order File Format
• Informatics Licences File Software

Remote Working

• Remote Desktop - DICE xrdp troubleshooting
• Remote Desktop - Win10 MDP
• Bomgar - Remote Assistance Tool
• Using Teams for remote assistance

RT

• RT Best Practice
• Recovering RT mails
• Requested Software Queue
• Un-merging RT tickets

Self-managed

• Procedures for going self-managed
• CSTR Conference Server
• Setting up firewall holes

Software

• Selfmanaged software licence info, e.g. matlab, mathematica, sicstus prolog
• IS Software Wiki
• Package Search Procedure
• Informatics Licences File Software
• Latex Support
• Informatics Latex Classes
• Adding Matlab to a machine

Teaching and Exams

• Submit for Computing Staff
• Exam Procedures
• Exam Dates and Details

Theon

• Granting Theon portal access
• Getting Started on Theon
• Entering Data into Theon
• Adding a room in Theon
• Changing email address or homepages

Touchscreens and Atrium Display Screen

• Atrium Display Screen Manual
• Changing Touchscreen Screensaver
• Updating the Content of the Forum Touchscreens
  • also see Forum Touchscreen Content Guide and Forum Touchscreen Content Updater's Guide

UniDesk

• Using UniDesk

Video-conferencing

• Using the LifeSize Icon Video System

Web

• Web Redirects
• Creating Group Website URLs on groups.inf, conferences.inf, workshops.inf etc
• DrupalNotes - Neil's drupal notes
• Creating Secure Web (AFS) Space
• Webmark dice.inf page and Webmark wiki page
• Webmark Self Service
• Creating a web publishing account
• UG4 and MSc project submission documentation

Windows

• Installing Windows 7 MDP Machines
• Installing Windows 10 MDP machines: desktops and laptops for admin staff
• Windows 10 Project Page
• Finding Windows images and info on Campus
• Current MDP Machines
• Bitlocker Installation
• Bitlocker -retrieving the encryption key
• Activating Office 2010 or 2013
• Setting up and sharing calendars in Office365
• Campus Office 2016 install issue with Dell laptop
• Setup Printers on MDP Machines
• Application Catalog program failed to launch
• Encrypting files for email
• Managing Users and Groups on DataStore
• AD User Lookup
• Remote Desktop access for admin staff to their MDP machine
• Various O365 and desktop Office suite tips and tricks
• Installing Latest Windows 10 Enterprise Image Using Forum's Local US-UNIT MDT
• Installing Select PCs/Laptops for Admin Staff at Home

-- LindseyBrown - 30 Apr 2013