Below is a list of tasks for the Support Assistant to complete. Ongoing Tasks should be entered into the top of the table. Routine job requests should be deleted by the requestor after the job has been completed.

Ongoing Tasks

Date To Be Completed Requested By Support Assistant Job Summary Comments Job Completed Date of Latest Completion
every Mon am Alison   Routine check of AT lab machines Use LCFG webpage to help identify machines offline Ongoing  
every Fri pm Alison   Stock AT printers with paper for weekend   Ongoing  
- Garry Alex Monthly projector checks Alternate monthly between AT and the Forum Projectors Ongoing  
- lmb   Label Institute machines and monitors as you come across them.   Ongoing  
Once a week Ross   Check that the previous weeks lecture videos have uploaded successfully. Look at https://wiki.inf.ed.ac.uk/DICE/RecordingNotes and check that corresponding videos have been uploaded here: http://emedia.is.ed.ac.uk:8080/users/inf_lectures/ Ongoing  
Once a week Jennifer Vlad Check all hotdesk machines are up, including kiosk ones If screen locked and no-one present then unlock Ongoing 11/04/11
Every second month Garry Vlad EBIS Faults list walkaround Check Estates and Building jobs done lists. The list is in IF support office. Ongoing 05/04/11
Once a week Jennifer   Check AV in meeting rooms   Ongoing  

Job Requests

Routine job requests should be deleted by the requestor after the job has been completed.

Date To Be Completed Requested By Support Assistant Job Summary Comments Job Completed
  Carol   Move sacramento plus monitor from G12 to 2.09 and update inventory Leave this job for now. (RT 46677) Pending  
  Paul Matt/Jennifer Create new version of DICE quotas and basic info. See Paul first for info. Posters taken down, currently on the support desk. Currently redesigning the poster- Jennifer Pending  
  Alison Alex Update the AV documentation for G07 and meeting room lecterns and put a laminated copy in each room (see on-line documentation) Alex: Where can I laminate the finished guide? I saw one level 4 printer area IF-4.35 Jennifer    
ASAP Garry Matt Assist with post SDP tidy up of AT level 3 Returning PC's and monitors to original homes and putting equipment back into storage    
  Scott   RT52911 Collect machine Machine name 'dalgety' Pending  

-- Main.psmith15 - 10 Nov 2010

Topic revision: r403 - 02 Nov 2012 - 10:11:01 - RossArmstrong
 
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