Statistics created 06/04/2009

  support queue     Other queues     Total tickets    
Date Ticket Created Created Resolved Percentage Created Resolved Percentage Created Resolved Percentage
in last month 347 284 82% 68 42 62% 415 326 79%
1 month to 2 months 354 339 96% 88 59 67% 442 398 90%
2 months to 3 months 440 432 98% 85 70 82% 525 502 96%
3 months to 6 months 1027 1001 97% 271 219 81% 1298 1220 94%
6 months to 1 year 1711 1697 99% 581 537 92% 2292 2234 97%

Statistics created 09/03/2009

  support queue     Other queues     Total tickets    
Date Ticket Created Created Resolved Percentage Created Resolved Percentage Created Resolved Percentage
in last month 351 275 78% 90 45 50% 441 320 73%
1 month to 2 months 425 410 96% 84 64 76% 509 474 93%
2 months to 3 months 198 185 93% 55 44 81% 253 229 91%
3 months to 6 months 1246 1218 98% 360 298 83% 1606 1516 94%
6 months to 1 year 1573 1557 99% 537 500 93% 2110 2057 97%

Statistics created 20/02/2009

  support queue     Other queues     Total tickets    
Date Ticket Created Created Resolved Percentage Created Resolved Percentage Created Resolved Percentage
in last month 414 373 90% 98 44 45% 512 417 81%
1 month to 2 months 268 259 97% 52 40 77% 320 299 93%
2 months to 3 months 282 262 93% 93 74 80% 375 336 89%
3 months to 6 months 1247 1223 98% 372 318 85% 1619 1541 95%
6 months to 1 year 1551 1539 99% 530 491 93% 2081 2030 98%

Statistics created 09/02/2009

  support queue     Other queues     Total tickets    
Date Ticket Created Created Resolved Percentage Created Resolved Percentage Created Resolved Percentage
in last month 423 345 82% 80 39 49% 503 384 76%
1 month to 2 months 206 186 90% 53 40 75% 259 226 87%
2 months to 3 months 327 311 95% 97 71 73% 424 382 90%
3 months to 6 months 1192 1165 98% 370 333 90% 1562 1498 96%
6 months to 1 year 1589 1574 99% 528 489 93% 2117 2063 97%

Statistics created 27/01/2009

  support queue     Other queues     Total tickets    
Date Ticket Created Created Resolved Percentage Created Resolved Percentage Created Resolved Percentage
in last month 342 268 78% 65 36 55% 407 304 75%
1 month to 2 months 249 216 87% 75 59 79% 324 275 85%
2 months to 3 months 397 370 93% 114 82 72% 511 452 88%
3 months to 6 months 1137 1092 96% 369 336 91% 1506 1424 95%
6 months to 1 year 1600 1575 98% 534 496 93% 2134 2071 97%

Statistics created 9/01/2009

Date Ticket Created support queue Resolved Percentage Other queues Resolved Percentage Total tickets Resolved Percentage
in last month 204 135 66% 54 28 52% 258 163 63%
1 month to 2 months 333 293 88% 92 64 70% 425 357 84%
2 months to 3 months 468 442 94% 104 86 83% 572 528 92%
3 months to 6 months 1040 1009 97% 370 327 88% 1410 1336 95%
6 months to 1 year 1609 1581 98% 555 523 94% 2164 2104 97%

-- AlisonDownie - 09 Jan 2009

Topic attachments
I Attachment Action Size Date Who Comment
pdfpdf output.pdf manage 14.4 K 24 Feb 2009 - 14:41 AlisonDownie  
Topic revision: r9 - 07 Apr 2009 - 08:19:22 - AlisonDownie
 
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