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Requested Software Queue

Overview

All software requests are transferred to the Requested Software queue for processing. An initial triage (usually by frontline support) will place the request into one of the following categories (first matching category wins):
Illegal immoral or contentious
anything that's on the banned list should result in an immediate knockback

Trivial Install
These will be packages which are "yummable" or are optionsl software installs and the software can be installed on a user machine more or less immediately via rat unit will then be notified and will consider the software for inclusion at the next software release

required software
This is software required for teaching, or in support of some research grant. i.e. this is software which we "have" to install but is not a trivial install

Hard
Anything where it's obvious what's being asked for but is non trivial

too hard
Anything where we need to immediately ask the user for more information....(query) bump these back to the "support" queue.

-- IainRae - 21 Feb 2013

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Topic revision: r1 - 21 Feb 2013 - 11:59:24 - IainRae
 
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