RequestedSoftwareQueue < DICE

DICE Web>RequestedSoftwareQueue (26 Apr 2019, GrahamDutton) (raw view)EditAttach

---++Overview
 An initial triage (usually by frontline support)  will place the request into one of the following categories (first matching category wins):

<dl>

<dt>Illegal immoral or contentious</dt>
<dd>anything that's on the banned list should result in an immediate
knock-back</dd>

<dt>Trivial Install</li>
    <dd>These will be packages which are "yummable" or optional software installs (e.g. from a header) 
following the PackageSearchProcedure.
In this case the software can be installed on a user's machine immediately.  RAT should then be notified 
(as defined in the linked procedure) and will consider the software for wider inclusion.
</dd>

    <dt>required software</dt>
    <dd>This is software required for teaching, or in support of some research
grant. i.e. this is software which we "have" to install but is not a trivial
install.  This should go into the rat-unit queue in the first instance
(RAT may choose to defer to the [[https://rt4.inf.ed.ac.uk/Search/Results.html?Query=Queue%20%3D%20%27requested%20software%27%20AND%20%28Status%20%3D%20%27new%27%20OR%20Status%20%3D%20%27open%27%20OR%20Status%20%3D%20%27stalled%27%20OR%20Status%20%3D%20%27bugzilla%27%29][Requested Software]] ).

     <dt>not required</dt>
     <dd>This is software that will not obviously support teaching or research and which will require effort  to install and should be "parked" in  [[https://rt4.inf.ed.ac.uk/Search/Results.html?Query=Queue%20%3D%20%27requested%20software%27%20AND%20%28Status%20%3D%20%27new%27%20OR%20Status%20%3D%20%27open%27%20OR%20Status%20%3D%20%27stalled%27%20OR%20Status%20%3D%20%27bugzilla%27%29][Requested Software]] until there is CO time to process it.

 
    <dt>undefined</dt>
    <dd>Anything where we need to immediately ask the user for more information....(query, rinse and repeat)
</dl>

-- Main.IainRae - 21 Feb 2013

Topic revision: r4 - 26 Apr 2019 - 14:03:58 - GrahamDutton

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