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RequestedSoftwareQueue
(26 Apr 2019,
GrahamDutton
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---++Overview An initial triage (usually by frontline support) will place the request into one of the following categories (first matching category wins): <dl> <dt>Illegal immoral or contentious</dt> <dd>anything that's on the banned list should result in an immediate knock-back</dd> <dt>Trivial Install</li> <dd>These will be packages which are "yummable" or optional software installs (e.g. from a header) following the PackageSearchProcedure. In this case the software can be installed on a user's machine immediately. RAT should then be notified (as defined in the linked procedure) and will consider the software for wider inclusion. </dd> <dt>required software</dt> <dd>This is software required for teaching, or in support of some research grant. i.e. this is software which we "have" to install but is not a trivial install. This should go into the rat-unit queue in the first instance (RAT may choose to defer to the [[https://rt4.inf.ed.ac.uk/Search/Results.html?Query=Queue%20%3D%20%27requested%20software%27%20AND%20%28Status%20%3D%20%27new%27%20OR%20Status%20%3D%20%27open%27%20OR%20Status%20%3D%20%27stalled%27%20OR%20Status%20%3D%20%27bugzilla%27%29][Requested Software]] ). <dt>not required</dt> <dd>This is software that will not obviously support teaching or research and which will require effort to install and should be "parked" in [[https://rt4.inf.ed.ac.uk/Search/Results.html?Query=Queue%20%3D%20%27requested%20software%27%20AND%20%28Status%20%3D%20%27new%27%20OR%20Status%20%3D%20%27open%27%20OR%20Status%20%3D%20%27stalled%27%20OR%20Status%20%3D%20%27bugzilla%27%29][Requested Software]] until there is CO time to process it. <dt>undefined</dt> <dd>Anything where we need to immediately ask the user for more information....(query, rinse and repeat) </dl> -- Main.IainRae - 21 Feb 2013
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Topic revision: r4 - 26 Apr 2019 - 14:03:58 -
GrahamDutton
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