Notes From the CSO Grade 8 Framework meeting

The following was a first pass through the current list of competencies and behaviours tailored to the Grade 8 SCO post.

Present: ascobie, cms, neilb, iainr

Our first thoughts were just to note the desired skills/behaviours down (in this wiki page) then anything needing expanding eg "do things properly" will be done at a later date. Similarly some items will probably need to be moved into a different section, and the sections themselves reviewed.

The Notes

Produce and maintain effective documentation for both end users and computing staff.

Good operational communication

Identifying strategic needs

  • eg grade 8 - identifying potential needs/requirements before customer needs it
  • eg when moving from beowulf to hadoop

Managing customer expectations.

  • eg - resolving conflicting requirements from multiple parties and operational policies
  • grade 7 - discuss with customer their requirements

Produce a reliable services

  • do things properly

Interacts with the wider community

  • eg submit patches back upstream for existing packages
  • the customer base
  • professional base, eg uni and beyond
  • promotes school technologies outside of the school

Generates original ideas and innovative solutions

Generating influential proposals

  • while taking into account other points of view
  • includes outside input into proposals
  • actively seeks input from the appropriate communities

Passes on knowledge

  • eg giving talks, presentations, documentation
  • help others to develop optimal solutions
  • eg 1 to 1 with colleagues

Developing oneself

  • improving knowledge and skills
  • cpd
  • being self critical, recognising weaknesses
  • maintains strong awareness of developments in own area of specialism

Communication skills

  • Good, informative talks


  • considers how longer term issues affect plans
  • creates clear, realistic plans and deadlines
  • reviews and adapts plans when necessary

  • completes work to agreed specification, time, cost and quality standards
  • communicates clearly and timely with all project members and stakeholders
  • effectively manages project resources (including other staff effort allocated to project)
  • collaborates and co-operates with project members

  • effectively manages own time, balancing short term operational work against longer term project/planning work
  • prioritising
  • anticipation of factors affecting availability of resources (eg holidays, delivery, semester times)

Problem solving and decision making

  • adopts a can-do attitude, anticipating and solving problems speedily and efficiently
  • has sense of collective ownership
    • eg fixing other people's critical services, and that others may fix your service if you're not available
  • has an awareness of other units areas of work/services
  • has working knowledge of a few specific areas outside their normal responsibility (eg pandemic cover)

  • analyse root cause of problems to resolve issues and prevents their recurrence
  • supplies a transparent audit trail of solutions, eg by documenting solutions to problems
  • confronts difficult situations without procrastinating, taking decisive action eg don't unnecessarily delay decision

Pursuing professional excellence

  • produces systems with a well designed architecture
  • has ability to write production code in a variety of languages

Thinking and acting strategically

  • Contributes to strategic debate

Other notes

Try to remove some of the "management speak" from the process.

Competencies to be used as a framework/guidance for the appraisal, they are not "You must meet all these skills".

Topic attachments
I Attachment Action Size Date Who Comment
elseorig app-meeting.orig manage 3.0 K 19 Oct 2011 - 15:16 NeilBrown My initial, typo's spelling mistakes, etc version taken at the meeting
Topic revision: r1 - 19 Oct 2011 - 15:16:21 - NeilBrown
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