Items for Discussion at the Next Support Meeting

Next Meeting: Weds 13th Nov location AT-9.01 2pm (Jennifer taking minutes)

  • RT Best Practice
  • Sharepoint training
  • Exams
  • New Rota

Weds 25th 2019

  • init-passwds and reset-passwd to cloud (Jennifer)
  • mac locking in Bayes
  • AV training sessions
  • B.03 inventorying
  • Returned equipment.
  • Support form - barcode
  • Times
  • RT ticket resolution
  • Meeting time - Lunch
  • EASE resets (Jennifer)
  • update on migration to Office365 (Jennifer)

4th September 2019

  • Rota (Jennifer)
  • UniDesk training
  • Adobe Acrobat pro
  • Opening hours
  • CO rota
  • Update on office365
  • Update on labs
  • Update on Win10
  • Update on new staff/students

Previously discussed?

  • Update on previous items
  • PDFsam on Win10 MDP
  • UniDesk training at KB
  • Support desk cover
  • promoting use of password portal - e.g. for new admin staff

  • Creating mailing lists (Carol)
  • Notifications of room moves. (Carol)
  • Checking logs etc - IF, AT or backup ? (Alison)
  • Inventory (Alison)

  • policy on attendance (Carol)
  • Teaching suite in level 5 (Carol)
  • Lack of notice of new staff. (Carol)
  • Follow up on inventory meeting
  • Labelling kit
  • Office 365/SharePoint training
  • Staff
  • Rota
  • Suggestion boxes

Deferred

  • report on Service Desk Institute Event

Thu 31st January 2019

  • Update on previous items
  • Bayes support
  • Security Essentials Training
  • Labelling kit
  • Password changes for distance learning students
  • Tally counters

30th November 2018

  • Unidesk tickets
  • Life after Lindsey frown

Tue 31st July 2018

  • Update on previous items
  • Bayes move
    • Help required (specifically Fri 24th, Mon 27th)
  • RT tickets
  • Student labs
  • Office365

Tue 10th July 2018 10:00am

  • Update on previous items
  • Resits
  • Bayes
  • Windows 10
  • SDI workshop/conference attendance.
  • Opening firewall holes (RT date)
  • JCMB power down

Tue 19th June 2018 10.30am

  • Security of support area desktops; keyloggers and logging out.
  • office365
  • laptops for School Office
  • software installation RaT unit instructions
  • business cards

Tue 1st May 2018 2pm

  • Windows laptops (encryption etc)
  • Lack of notice for new starts.
  • New admin staff - basic intro to DICE
  • Cloud printing
  • GDPR

Tue 3rd April 2018, 10am

  • Forum power off, 14th Apr
  • Wilkie Building support
  • Bayes Institute
  • Bitlocker keys and how to get them without Jox/lmb
  • Roles
  • Laptop audit
  • Returned Laptops

Wed 15th Mar 2017, 2pm

  • purchase of key safe for FH
  • lock on FH office door
  • spare desktops in FH store room
  • taught students using Forum printers
  • taught students and computing resources
  • Support rota

27th May

  • Desktops in AT basement
  • Techlab SL6 PCs in Appleton Tower basement
  • "upgrades" don't mean what they used to. "
  • support rota
  • visitor accounts
  • machine locations
  • Absence reporting

17th February

  • machine loans to RAs with no money
  • IRT
  • Security Clinic
  • Annual laptop survey
  • SL7 upgrades
  • Exams

5th Nov

  • encryption
  • rota
  • mock exams
  • December exams
Next Meeting
  • exam de-brief
  • decant
  • Toby's email
29th April 2015
  • decant
    • tidy up of AT support
    • student helpers
    • timetable
  • 5th May exam

31st March 2015

  • INF1-OP advanced mock 01/04 (!)

20th January 2015

  • Procedure/policy on dealing with viruses on MDPs
  • Malwarebytes trials expiring
  • FH/Wilkie decant
  • Theon
  • Retiral of scieng server
  • Matlab14 on desktops and servers
  • Procurement

28th November 2014

  • Christmas holidays
  • Rota eMail v Wiki
  • Time figures
  • Annual laptop survey
  • Changes to visitors in Theon

7th October 2014

  • Server reboots
  • AT lab machines (padlocks)
  • Up/down reports
  • Late reports
  • Changes to visitors in Theon

2nd Sep 2014

  • Server reboots
  • New compute servers
  • Migrating wire 'T' users
  • PhD desks/machines
  • Twitter
  • Visitor account ageing

29th July

  • Discussion Forum
  • SL6.5 upgrade
  • Up/Downs
  • New compute servers

1st July 2014

  • Twitter management
  • Office moves
  • Student helper
  • S/M server room moves

3rd June 2014

  • PhD students
  • Info sheet to be handed out with new kit (laptops etc)

6th May 2014

  • May exams
  • for CEG -- student helper for AT machine upgrades? lmb

3rd March 2014

  • DICE/self-managed servers
  • unidesk tickets
  • XP end of life
  • RT best practice

28th Jan 2014

  • policy on domain names
  • AV requirements (following on from technical discussion on mobile devices)
  • AT support
  • March mock exams

3rd Dec 2013

  • Should we produce a form which users must sign when given laptops/ipads etc.
  • December exams
  • Cover for 23rd Dec/3rd Jan

22nd October 2013

  • changes to Matlab
  • REMINDER: inf1-fp mock exam w/c 18th November - see details on board in 2.36
  • Leavers

3rd September 2013

  • PHD machines
  • Stalled tickets
  • Database/VRS admin errors

16th May 2013

  • Student machine allocation
  • Database access
  • New monitor allocation
  • Laptop survey

29th May 2012

  • Visitor account form
  • Headers for visitor machines
  • Recycling machines - what to do with disks
  • Times
  • Laptop audit

10th April 2012

  • Milner Symposium (16th - 18th April)

6th March 2012

  • RT Best Practice

6th Dec 2011

  • some new uuns still cannot be allocated to machines in the inventory
  • Document about communicating disruption to users
  • timesheets
  • exams
  • Xmas lunch afternoon (13th)
  • netmon flip-flops, macOS behaviour RT55765

18th Oct 2011

  • pcounter issues
  • laptop inventory
  • external student accounts

9th Sept 2011

  • Printing in Appleton Tower.
  • Profiles for self-managed machines.
  • Access to Theon.
  • Rubbish outside old support office in AT.
  • New phd students and dtc moves.
  • Latex support.
  • theon 3G users not recognised by inventory for machine allocation
  • Unidesk stuff
  • RT/Helpline analysis

9th August 2011

  • Upgrading staff/pgs to sl6
  • Installing machines into flip desks in AT-5.01 and AT-5.02

7th June 2011

  • Reclaiming machines on loan. Procedure required.
  • Reclaiming laptops. Procedure required.
  • Cannibalising machines. Please label machines that have had bits removed if left in 2.09.
  • Plan for moving AT companies over to bems wire
  • inf-general: who should be responsible
  • Removing old machines from the labs (745s or 755s AT-4-12?)

10th May 2011 Cancelled.

12th April 2011

  • DCC update
  • AV meeting rooms

8th March 2011

  • REMINDER: Inf1-op mock exams are on all next week
  • Lecture Video Recording
  • DICE account sheet revamp
  • No s10 matric numbers on sys-announce

8th February 2011

  • Lecture Video Recording
  • Machine cluster in server room
  • More a reminder than anything else - pickup from B03

25th January 2011

  • How do we port the FAQ to the new documentation site without breaking the hundreds of links that are there.
  • We need support for DCC formalised. -- discussed at inf/us-unit meeting.

14th December 2010

  • As the broken firesafe has been condemned, can we review the siting of these firesafes and the lighting?
  • Can you create queues in cups by mistake, by using the restart queue command ?
  • Visitors who do not require Inf accounts - do we need a change of policy, or option on new db. e.g. some visitors only here for a week. Some commercial long term folk are in db but not entitled to Inf accounts. This sounds like a good topic for the joint inf/us-unit meeting?
  • Alison to take to CEG the request that Phd students get a new machine when they start.
  • Support seem to spend a lot of time unblocking the printer queues in AT.
  • Suggestions for making machine allocation/move process better.
  • Machines for RAs. Do we still refer requests for machines to Alastair?

-- LindseyBrown - 10 Nov 2010 -- JenniferOxley - 17 May 2011 -- CarolDow - 10th Jan 2011

Topic revision: r177 - 13 Nov 2019 - 16:12:03 - JenniferOxley
 
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