Informatics Chat Services - Pandemic Documentation

It's notable that a chat service is likely to become one of the more important tools during a pandemic situation in which face-to-face meetings might not be possible. So having a variety of chat services to fall back on might be more advantageous than relying on being able to fix any particular service:

In a pandemic scenario you might wish to consult EmergencyPages for additional information.

Informatics Chat: Jabber (XMPP)

Jabber is documented elsewhere but for the purposes of pandemic planning there are just a few things to try to get it back on its feet:

Backup: MS Teams

In case of jabber failure which cannot he trivially recovered, the primary plan is to revert to Teams, since this is not reliant on our infrastructure and has mobile support. This also forms our backup service for network outages so is worth everyone familiarising ourselves with.

  • Teams IS documentation
  • → Connecting to Teams C(S)O group (informatics):
    • acquire the appropriate app, or visit the usual Teams URL. Log in with O365 (AD) details. You shouldn't need to be invited to anything.
  • → adding users to the infcos Team:
    • _during the pilot phase_: contact our pilot representative (Sophie Ainslie) in IS to add new users. Hopefully this will not be required during a pandemic as it should be done as new staff arrive.
    • Either we'll all have upstream MS accounts automatically, or we should contact IS in the usual manner (i.e. helpdesk)
    • Have any existing Team user invite the new one into the group from within the Teams interface.

Last Resort: Slack

This one is unlikely to meet all our requirements, particularly with respect to GDPR, and as such restricts what we can chat about on the service (for example it's perfectly fine for LCFG chat at present). But in possible case of authentication / ADFED service failure we might not be able to use XMPP or Teams, and so the established Slack backup might be appropriate:

  • → Using the LCFG Slack Workspace
    • Connect to the workspace -- you'll need to remember your password, or have access to your email.
    • The Slack Apps are possibly a better way to remain connected (don't worry, you can always disable notifications).
    • → Any established user can invite users to the private infcos room using the Slack interface.
  • → (probably unneeded) Using the dedicated Inf COs Slack workspace.

-- GrahamDutton - 24 Apr 2019

Topic revision: r8 - 13 Apr 2020 - 19:49:56 - GrahamDutton
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